Tuesday, 27 March 2012
This error might have occurred due to any one of the following reasons:-
1. Windows Live Messenger service is temporarily unreachable.
2. Windows Live Messenger Contacts cache might be corrupted.
If you are getting this error even after multiple options to solve this error:-
Troubleshooting Steps:-
1. Ensure that msnmsgr.exe and wlcomm.exe is completely shut down
a. Go to Task Manager (press Ctrl + Alt + Delete Key to bring up Task Manager Option)
b. Go to Processes tab and look for msnmsgr.exe and wlcomm.exe program
c. If running, right click on the .exe files and select End process
2. Change the Microsoft Windows Explorer settings:
a. Go to Start, Run, Type explorer and click ok
b. On the Tools menu, click
c. Folder Options in Windows XP
d. Organize and Folder and Search options in Windows Vista or Windows 7
e. On the View tab, in the advanced settings list, select Show hidden files and folders under Hidden Files and Folders
f. Clear the Hide extensions for known file type’s check box
g. Click OK to close the Folder Options window
Based on Windows Live Messenger version, follow steps below to delete the Contacts cache
3. If you are using Windows Live Messenger 14.0, follow these steps to delete Windows Live Contacts Folder:
If you are using Windows XP:
a. Go to Start, click on My Computer
b. Browse to the location:
C:\Documents and Settings\<Windows logon name>\Local Settings\Application Data\Microsoft
c. Delete Windows Live Contacts folder
d. Browse to the location:
C:\Documents and Settings\<Windows logon name>\Contacts
e. Delete Contacts folder
If you are using Windows Vista and Windows 7:
a. Go to Start, click on Computer
b. Browse to the location :
C:\Users\<Windows logon name>\AppData\Local\Microsoft
c. Delete Windows Live Contacts folder
d. Browse to the location, C:\Users\<Windows Logon name>\Contacts
e. Delete Contacts folder
4. If you are using Windows Live Messenger 15.0, follow these steps:
Windows Vista and Windows 7:
a. Go to Start, click on Computer
b. Browse to the location:
C:\Users\<Windows logon name>\AppData\Local\Microsoft\Windows Live\Contacts
Look for the folder which has your email address For example: test@hotmail.com and delete it
Warning! Only delete the folder which has your email address. If you delete other items in the Contacts folder they cannot be recovered
